FAQ

Jewelry Material

24k gold, 18k rose gold, surgical steel, 18k gold vermeil, and sterling silver are the primary materials used in our collection. Our tried and tested plating process using a thick layer of gold helps keep your jewelry stay golden.

Our surgical steel based jewelry is hypoallergenic. We also offer sterling silver/gold vermeil options.   

 

Jewelry Care

Avoid contact with water, chemicals such as hair spray or perfume, and lotions. 

  

Packaging

Your order will come packaged in our signature MAIVE acrylic boxes.

  

Checkout, International Orders, Taxes

All prices at check out are in US Dollars. Please note if you are an international customer, your final total will be based on your country's conversion rates and reflected on your credit card. If shipping within or to California a 9% CA state tax will be applied. 

 

Shipping

Most orders are shipped out within 2-5 business days. Shipping will take an additional 2-5 business days for domestic and 2-4 weeks for international shipments. Please note due to COVID 19, there may be significant delays for international deliveries. All orders are shipped from Los Angeles, California via USPS. Any custom duty and tax are the responsibility of the recipient and not covered in the shipping costs. Please check with your local post office or customs agency for more information on rules and fees that may apply to your country. 

 

Cancellations, Returns & Exchanges 

We process orders quickly so if you'd like to cancel your order please email orders@maivejewelry.com within 1 hour of placing your order. 

Due to hygienic reasons we are unable to exchange or accept returns. If you have any problems with your order, please contact us within 48 hours. We truly want you to be happy with your purchase and will work with you to resolve any issues!